The rooms seemed to be going through a bit of an updating transition. I have stayed here on a couple of occasions, and neither time spent much time in the room. While a bit pricey for this hotel class, we found it to be well worth the value to stay right on the plaza. I think that Sheraton should thank Darrel for the 'average' rating I am giving. These fans were so loud that I could not keep my window open at night. My room (on the 11th floor) was directly above some fans on a roof below. It took 24 hours for the temperature in the room get comfortable (why?).
When I first arrived, the thermostat in the room was set at 54 degrees F with the fan on HIGH-this despite the instructions on the thermostat to leave the fan on AUTO. Monday morning they didn't even know the correct time. The front desk managers seemed quite distracted. Late breakfast was a real problem for me, since I was on a business trip and this put me behind schedule all week.
However, breakfast was always late the staff mostly seemed annoyed when we showed up on time for it. The, in room, free (there is a paid option too) Wi-Fi was more than adequate for my needs. First, let me say that the attendant (Darrell?) at the 18th floor lounge was excellent! The room was nice, the bed comfortable, the location excellent.
